return & Refund Policy

Return & Refund Policy

At Manjula's Choice, we are committed to delivering premium-quality sarees that celebrate India's rich heritage while ensuring a delightful shopping experience. Every product is carefully inspected before dispatch. However, if you are not completely satisfied with your purchase, we're here to help with a transparent and hassle-free return and refund process.

Return Eligibility

You may request a return if:

  • You receive a damaged, defective, or incorrect product.

  • The product is unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, invoices, and accessories are intact.

  • The return request is submitted within 48 hours of receiving your order.

Please Note: Products that have been worn, washed, altered, or damaged after delivery will not be eligible for return.

Non-Returnable Products

For hygiene, quality, and business reasons, the following products are not eligible for return or exchange:

  • Sarees that have been worn, washed, or fall-pico stitched.

  • Customized or personalized products.

  • Gift cards.

  • Products purchased during clearance, sale, or special promotional offers (unless received damaged or incorrect).

Return Conditions

Returns are accepted only under the following circumstances:

  • Damaged product received.

  • Manufacturing defect.

  • Wrong product delivered.

Please note:

  • Returns will not be accepted due to change of mind, color preference, or design preference.

  • Minor color variations may occur because of different screen settings and photography lighting and will not be considered a defect.

  • We recommend reviewing the product description, fabric details, and images carefully before placing your order.

All returned products undergo a quality inspection before the return is approved.

Return Pickup

Once your return request is approved:

  • We will arrange a free pickup from your delivery address wherever our courier partners provide pickup service.

  • If pickup is unavailable in your location, you may be requested to self-ship the product to the address shared by our support team.

  • Please ensure the product is securely packed to avoid damage during transit.

Only one pickup attempt will be made. If unsuccessful, self-shipping will be required.

Refund Process

Once we receive your returned product:

  1. Our quality team will inspect the item.

  2. If approved, your refund will be processed within 5–7 business days.

Refund methods:

  • Prepaid Orders: Refund will be credited to the original payment method (UPI, Credit Card, Debit Card, Net Banking, or Wallet).

  • Cash on Delivery (COD) Orders: Refund will be transferred to your bank account after receiving your bank details.

Please note that shipping charges (if applicable) are non-refundable.

Cancellation Policy

  • Orders can be cancelled only before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • If you refuse delivery after dispatch, applicable shipping charges may be deducted from your refund.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Share your order number along with clear photos or videos of the product and packaging.

  • Our support team will verify the issue and assist you with the return and refund process as quickly as possible.

Need Assistance?

Our customer support team is always happy to help.

Email: gaureeshpandey9@gmail.com

We strive to respond to all queries within 24–48 business hours.

Why Shop with Manjula's Choice?

  • Premium Quality Sarees

  • Inspired by India's Rich Cultural Heritage

  • Carefully Curated Collections

  • Secure Online Payments

  • Easy Return Process (Eligible Orders)

  • Fast Refunds

  • Dedicated Customer Support

  • Trusted Shopping Experience

Thank you for choosing Manjula's Choice. Your trust means everything to us, and we remain committed to providing beautiful sarees with exceptional service.